In-game support moved entirely in-house to provide un-paralleled customer service
UNIVERSAL CITY, Calif.– Dec. 17, 2009– Codemasters Online today announced its latest expansion move that sees all in-game customer support staff brought in-house.
This commitment marks an important milestone in the development and expansion of Codemasters Online and signifies another facet to their already substantial and comprehensive service suite for online persistent products.
This move also provides Codemasters Online with the opportunity to offer more flexible and fluid customer service, responding quickly to player feedback and suggestions. With the direct management of customer care now available, all aspects of the service are being completely reviewed in order to ensure that the customer is getting the very best service available.
David Solari, Vice President and General Manager of Codemasters Online says, "I am very pleased to announce this next step in Codemasters Online's growth. Bringing the online game support in-house has been something we have been working on for some time and we are all very excited at this landmark event. We have always had good in-game support and now have the opportunity to take it even further.”
This expansion has created more than 30 positions for new staff based at the Codemasters HQ in Southam Warwickshire and sees experienced personnel hired from all over Europe taking up roles within the team as Senior Game Masters and Game Masters.
Candidates interested in applying for one of the remaining roles can visit the Codemasters Careers web page at http://www.codemasters.com/careers for full details on the roles and on how to submit an application.
Codemasters is a leading developer and publisher of best-selling interactive entertainment products for a global audience across multiple gaming platforms and channels. Established in 1986, the company’s dominant brands include the BAFTA award winning GRID, DiRT, Overlord, Operation Flashpoint; the company also retains the exclusive worldwide FORMULA 1 video game rights. Codemasters is headquartered in Warwickshire UK, with North American operations based in Universal City, Calif. The company also maintains operations in Japan, Germany, France, Spain, Benelux and Malaysia. Codemasters receives over two million visitors to its web site every month, discover why at www.codemasters.com
ABOUT CODEMASTERS ONLINE
Codemasters Online is a leading global publisher / operator of online persistent world games. Established in 2005 and part of the wider Codemasters organisation, in a short time Codemasters Online has become one of the west’s leading gaming companies specialising in persistent world services. With a suite of successful persistent games including the hugely popular The Lord of the Rings Online™, ArchLord and forthcoming space based MMO Jumpgate Evolution, Codemasters Online is one of the fastest growing specialists in massively multiplayer online games in the world.