'Not fun' and 'Accidental purchase' top Facepunch and RocketWerkz Steam refund request reasons

'Not fun' and 'Accidental purchase' top Facepunch and RocketWerkz Steam refund request reasons
Matthew Jarvis

By Matthew Jarvis

July 6th 2016 at 9:28AM

Studios behind Rust and Out of Ammo reveal data for the last month, showing that technical troubles also encourage players to ask for their money back

Indie developers Garry Newman and Dean Hall have revealed the reasoning behind Steam users asking for refunds on their games.

Newman released the data for Facepunch Studios’ titles Garry’s Mod, Rust and Chunks from the last month on Twitter, revealing that “Not fun” was the most commonly-stated explanation for both Garry’s Mod and Chunks.

For Rust’s alpha, it was the second most common reason, behind “System requirements not met” – “Frame rate too low” ranked in third.

The survival MMO saw the highest return rate (including chargebacks, fraud and payment issues as well as refunds) of the three games, at 10.2 per cent.

Garry’s Mod comparatively saw 3.1 per cent of refunds, while Chunks was returned to 7.5 per cent of users.

Interestingly, “Purchased by accident” was a very common reason for requesting a refund, ranking in the top four categories of all three titles.

“Now available cheaper” was also cited by multiple players as the reasoning behind their refund request, potentially highlighting the draw of Steam’s highly popular sales events, as the platform’s Summer Sale took place over the last few weeks.

Newman called on other devs to chime in with their own experiences regarding Steam refund, and was answered by RocketWerkz’ Dean Hall.

Hall posted the figures for Out of Ammo, revealing that “Not fun” was once again the most popular reason for refunds. The vague “Other issue” was second – a fact that Hall attributed to the game’s “issue with AMD GPUs in VR” – with “Frame rate too low” third and “Purchased by accident” fourth-highest.

All in all, 4.6 per cent of Out of Ammo users asked to get their money back over the last month.