Microsoft is trialing a refund system for its digital stores

Microsoft is trialing a refund system for its digital stores
Jake Tucker

By Jake Tucker

April 13th 2017 at 12:29PM

Trial rolled out to those on Xbox Insider Program

Microsoft has introduced a trial refund system for its digital storefronts. This trial makes Xbox the first console to offer digital refunds.

This refund system has been offered to those on the Xbox Insider Program, which Microsoft uses to preview new changes for it's Xbox One operating system. Microsoft confirmed its "self-serve refund pilot testing", but has said that there's nothing further to share at this point in time.

Regardless, in a screenshot that is circulating on Reddit, users of the Windows 10 and Xbox storefronts will be able to request refunds on titles that they've played for less than 2 hours, during the first 14 days after sale. This is similar to the process implemented by Steam in June 2015. The current iteration of the system also has a clause allowing Microsoft to deny refunds to those who abuse the system.

In the photo, shared on Reddit, there's a textbox saying "You've spoken, we've listened" and that self-service refunds means more "freedom of choice" for players. It's a bold step forward for Microsoft, but also for developers, who might now see players taking bigger risks, buying more confidently now that they're backed by "quick, simple" digital refunds.

No word yet on when this will roll out for all players, and even if it will keep the same shape. For now, DLC and season passes are currently unavailable for refunds.