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Social Media Community Manager – Mobile Games - Spain

This job has now expired
OPM Response
Employer OPM Response
Category Marketing
Salary DOE
Location Spain

Our client is a leading social mobile games developer & publisher with titles that consistently rank at the top of the iOS and Android charts.  They are looking for a Social Media Community Manager to join their team in Barcelona, Spain

- Establish and develop an overall community growth strategy for your assigned game

- Manage and produce entertaining and engaging content for multiple social media channels (e.g. Facebook, YouTube, Twitter, Instagram, Forums etc)

- Manage communications around game and live service issues: Bugs, Cheats, Outages, Support Issues

- Build close relationships with top influencers (fans forums, unofficial FB pages etc), elite fans, and users so we can maintain a positive community reputation, get relevant feedback and convey our messages to all available channels

- Create engagement opportunities at in-person and online events

- Provide regular and actionable feedback to game teams on the community's sentiment, concerns and suggestions for game improvement

- Tracks and analyses player conversations and trends for unique engagement or content opportunities

- Works with the team to create and maintain a VIP community to ensure regular feedback from this important user group

- Stay up-to-date with developments in Social Media and make recommendations on new community management tactics

- Analyse, report and present regularly on the community KPIs as well as your strategy and plans for enhancing and engaging the Community to the wider game teams

 

This is you:

- Proven ability to grow an online community. You must have experience creating and growing an online community in the past, and will be able to point to specific experiences where you have improved your product using feedback from customers.

- Understanding of the free to play environment

- Analytical and investigative skills to get to the bottom of customer comments, and to be able to follow up appropriately and prioritise request for the team

- Rigorous and detail oriented

- Proven creative skills for coming up with new ideas for engaging with the community

- Problem solver, practical, proactive and smart

- Good communication skills

- And of course, you are a gamer. Games are your first and your last thought everyday.

 

You also have:

- Extensive Games Community Management experience

- Experience in Customer Support roles

- Excellent English level (+Spanish would be a plus)

- Microsoft office Intermediate level