OPM are pleased to be working with a top mobile games developer & publisher based in London.
Description. They are looking for a Senior Community Manager to join them at their London studio.
As a Senior Community Manager you will be highly competent in your core discipline, ready to take on new roles and responsibilities, and be pushed out of your current comfort zone. You’ll relish new challenges and opportunities, especially when that comes with added responsibility and visibility inside and outside your team.
You will balance delivering results with caring for the needs of your team. You will motivate and guide others to excellence, acting as a role model for organisational, technical, and creative skills, whilst showing others ‘what good looks like’. Confident in your decision making, you nevertheless think carefully before you speak and act.
The Social Media team is the voice of the company or product externally and the voice of the customers internally. This position will be responsible for generating compelling, informative, and entertaining public-facing social media content on social media channels, including, Facebook, Twitter, Snapchat, Instagram, Twitch, YouTube, and emerging social media channels.
This role must work with internal stakeholders (development, PR, marketing, customer service, & game studios) to create, optimize, and publish game, lifestyle and entertainment-related content, then measure the results and integrate key learnings and insights into future content plans. The candidate we are looking for will need to be a customer advocate with a passion for mobile gaming.
What challenges await you?
Manage portfolio of assigned games and play through all new releases and features.
Schedule and publish content across social channels daily, ensuring our brand remains top-of-mind for existing and prospective users.
Work with our moderation agency to ensure all channels are moderated effectively
Identify influencer engagement opportunities across our global accounts.
Maintain relationships with our Social Power Players and micro influencers
Collaborate closely with Customer Service to ensure consistent and timely interactions with customers
Measure and report impact of social media content and campaigns
Monitor social media channels in real time, escalating any issues or important trends.
Manage the game’s social media editorial calendar.
Use data driven insights to drive content direction
Creatively and proactively engage customers through multiple contact methods (Forums, Twitter, Blogs, YouTube etc)
Transfer the information to the appropriate departments so that they can respond accordingly:
-Bugs to quality assurance
-Messaging effectiveness to marketing
-Frequently asked questions noted
-Identify user generated content
Lead and own assigned Game Forum content: author posts, articles, videos:
-Post Announcements for all releases
-Sourcing engaging content
-Post Community Surveys
-Post Guides/ FAQs